Use Cases/Client Portal
Client-Facing Solution

Client Portal Software Built Around Your Client Workflow

Give every client one secure, branded place to track work, share documents, approve deliverables, and manage invoices — without turning email into your project system.

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7 days
Average launch time
90%
Fewer client emails
2x
Faster client approvals
portal.mycompany.app
3 Active
Projects
On schedule
2
Awaiting Approval
Action needed
Recent Activity
Website Redesign — Phase 2 delivered
Review
INV-042 sent — $4,800 due Jan 15Pay
New message from your account managerView
White-labeled for your brand
Client logged in · 2 approvals pending
The Problem

Your clients are stuck emailing for updates?

When clients can't self-serve, your team spends hours answering status questions instead of delivering value.

01

Endless Status Emails

Clients email constantly asking "where are we?". Your team wastes half a day per week writing status update replies.

Avg. 4 hrs/week on update emails
02

Scattered File Sharing

Deliverables shared over email, Dropbox, WeTransfer, and WhatsApp — clients can never find what they need.

Files requested 3x on average
03

Slow Client Approvals

Getting sign-offs over email is painful. Feedback gets buried, timelines slip, and projects stall waiting for a reply.

5 day avg. approval delay
04

Unprofessional Experience

Email threads and ad-hoc tools make even great agencies look disorganized. You lose renewal deals over poor experience.

62% cite comms as #1 churn reason

The Solution

A custom client portal for the way your business works.

A connected place for clients to access the work, information, and next actions that matter to them.

STEP 01

Invite client

STEP 02

Collect inputs

STEP 03

Deliver work

STEP 04

Approve & pay

Your client
workflow

Real-Time Project Tracking

Give clients a live view of milestones, deliverables, and what is coming next, so they always know where their work stands.

Project overview

Website refresh

On track
Phase 2 delivery72%
Discovery
Complete
2Design direction
Ready for review
3Development
Next up

Centralized Communication

Messages, feedback, files, and decisions stay connected to the right project, so clients never need to search through old email threads.

Website refresh

Project conversation

3 participants
The revised homepage is ready for your review.
Looks great. Can we update the final heading?
Feedback linked to Design direction
Write a reply…

Send Invoices and Get Payment

Clients can view, download, and pay invoices in the same place they manage their work, reducing unnecessary payment follow-ups.

Invoice

INV-042

Due in 5 days
Design direction$2,400
Development deposit$2,400

Amount due

$4,800

Assign Tasks to Clients and Your Team

Show each client exactly what needs their input—from uploading a document to approving a deliverable—while your team sees the same shared status.

Your next actions

Website refresh

2 of 4 complete
Upload final brand assetsClient
Approve design directionClient
Prepare first conceptsInternal
Confirm launch dateClient

Automated Reminders

Friendly reminders can be triggered when an approval, payment, or document is overdue, so clients receive the right nudge at the right time.

Project automations

Keep work moving

WHEN

Approval is overdue by 2 days

THEN

Send a friendly reminder

Reminder scheduled for tomorrow, 9:00 AM

White-Label Branding

Use your logo, colours, domain, and interface style to give clients a seamless, professional experience from the first login onward.

Arc & Mono portal

portal.arcandmono.com

Live preview
Welcome back, Taylor72% complete

Your project,
your brand.

Next action

Review proposal

New message

Design feedback

Role-based access

Secured Role-based Access

Give every relationship a focused view. Your team manages the workflow while each client contact sees only the projects, records, documents, and actions assigned to them.

Project access

Website refresh

3 active roles

Admin

Workspace settings

All clients & workflows

Account manager

Assigned accounts

Projects & requests

Client contact

Client portal

Files, approvals & invoices

Each role receives the access it needs—nothing more.

The Component.app difference

Easy and Accessible

Password-Free OTP Sign-In

Clients log in with a one-time passcode, so there’s no password to remember or reset.

Sign in securely

We'll send a one-time passcode to your email.

taylor@clientcompany.com
Send passcode
4826

Portal and Email Stay in Sync

Keep a shared record of communication and progress in the portal while conversations continue naturally over email.

Website refresh

Project conversation

3 participants
The revised homepage is ready for your review.
Looks great. Can we update the final heading?
Feedback linked to Design direction
Write a reply…

Built Around Your Business

Shape the data, permissions, integrations, and portal structure around the way your team actually operates.

Project automations

Keep work moving

WHEN

Approval is overdue by 2 days

THEN

Send a friendly reminder

Reminder scheduled for tomorrow, 9:00 AM

Works on Any Device

Give clients the same polished self-service experience on desktop, tablet, or mobile.

Arc & Mono / Website refresh

Phase 2 ready for review

Client view
Project progress72%

Next action

Approve design

Documents

4 shared files

My project

Website refresh

Phase 2

72%

Action needed

Integration

Bring your existing tools into one client experience

Our custom API makes it simple to connect your client portal with the everyday tools your team already uses.

StripeGoogle DriveWhatsAppGmailGoogle CalendarHubSpot

Industries & workflows

Which industries are client portals right for?

Explore the client workflows a portal can bring together—from document collection and approvals to project updates, invoices, and client communication.

FAQ

Questions about client portals

What is a client portal?+

A client portal is a secure online space where clients can access documents, track work, submit requests, approve deliverables, view invoices, and communicate with your team. Each client signs in to see only the information relevant to their account.

What can clients do in a client portal?+

Depending on your workflow, clients can upload documents, check project progress, approve work, submit service requests, sign contracts, download invoices, make payments, and communicate with your team—all in one place.

How long does it take to build a client portal?+

A standard Component.app client portal can typically be launched in around seven days. More complex portals involving data migration, custom permissions, multiple integrations, or advanced approval workflows may require additional time.

Can the portal use my company’s branding and domain?+

Yes. Your client portal can use your logo, brand colours, interface style, and a custom domain such as portal.yourcompany.com, so clients receive a consistent branded experience.

Can a client portal integrate with Stripe and other business tools?+

Yes. A custom client portal can connect with tools such as Stripe, CRM systems, databases, email services, and document storage platforms. The exact integrations depend on your existing systems and workflow requirements.

How is client data protected?+

Each client account uses permission-based access so users can only view the information assigned to them. Authentication options such as SSO and two-factor authentication can also be configured depending on your requirements.

Is a custom client portal better than off-the-shelf software?+

Off-the-shelf software is usually suitable for standard workflows and faster self-setup. A custom client portal is more appropriate when your business needs specific processes, branding, permissions, integrations, or features that standard software cannot support.

White-labeled · Custom domain

Launch Your Client Portal in 7 Days

Give your clients a professional self-service experience. No developers, no lengthy setup — just describe what you need.

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