Review requests
Invite eligible customers after the configured service milestone.
Back to use cases
Google review management software
For local service businesses, franchises, clinics, hospitality, and multi-location operators
Google review management software with a controlled response workflow
Coordinate review requests, triage new feedback, approve public responses, and turn recurring issues into accountable operational work.
- Send a clear, neutral review request after service
- Assign every new review to a responsible owner
- Turn private feedback into internal follow-up
- Track rating, themes, and unresolved issues by location
feedback.orchardclinic.example/visit/AP-1842
Customer message
Orchard Clinic
Thanks for visiting us today. Would you like to share your experience?
How was your visit today?
★★★★★
Your honest review helps other customers. No incentive or preferred rating is requested.
Internal feedback handoff
New service recovery case
Visit context
Appointment AP-1842 · 20 Aug · Orchard
Private feedback submitted
Wait time and arrival instructions
Internal owner
Front desk manager · due today
Private feedback stays internal and does not block the customer’s separate option to review on Google.
Review request
How was your visit?
Orchard ClinicVisit complete
Leave an honest Google review
Send private feedback
Everything your reputation team needs
See the whole solution at a glance
The customer invitation, Google review path, independent private feedback, response status, owner, recovery action, and location trend stay connected.
Review inbox
See rating, text, location, date, owner, and response state.
Triage and ownership
Route feedback by rating, topic, location, and urgency.
Response review
Draft, edit, approve, and record the public response process.
Service recovery
Turn operational issues into assigned, traceable follow-up work.
Reputation reporting
Compare rating, response time, themes, and open issues.
Who it's for
Built for teams whose reputation depends on local service delivery
Local service businesses
Ask at the right moment and keep customer follow-up attached to each review.
Multi-location operators
Give local teams ownership while central leaders retain brand and escalation oversight.
Agencies and reputation teams
Coordinate drafts, approvals, issue follow-up, and reporting across client locations.
Core capabilities
Start with the customer request and feedback paths every review operation needs
Customers see a neutral Google review invitation and a separate private feedback option; the team sees delivery, public reviews, and internal service-recovery work in one process.
Show customers a clear review request and private feedback option
After a verified service milestone, send a neutral invitation. Customers can choose the Google review link or send private feedback independently; the system records delivery without using sentiment to hide either path.
Customer-facing requestIndependent feedback pathsInternal recovery handoff
feedback.orchardclinic.example/visit/AP-1842
Customer message
Orchard Clinic
Thanks for visiting us today. Would you like to share your experience?
How was your visit today?
★★★★★
Your honest review helps other customers. No incentive or preferred rating is requested.
Internal feedback handoff
New service recovery case
Visit context
Appointment AP-1842 · visit complete
Delivery
SMS delivered · 18:15
Private feedback handoff
Front desk manager · due today
Private feedback stays internal and does not block the customer’s separate option to review on Google.
Triage every new review with rating and service context
Open the review beside its location, date, response state, topic, and linked customer journey where available. Assign ownership without copying feedback into a separate tracker.
Central review queueLocation ownershipService context
google-review-management.component.app
Review record
Google review · RV-3921
Needs response2 stars
Rating
Orchard
Location
4 hr
Response target
Gr
Google review · RV-3921
Primary record
Rating2 stars
LocationOrchard
Response target4 hr
Connected records and activity
Wait time
Detected theme · verify with location
Appointment AP-1842
20 Aug · 10:30 · arrived 10:24
Location manager
Amir Rahman
Keep the public response and internal resolution on one timeline
Drafts, edits, approval, publication state, private outreach, assigned actions, and the final resolution remain visible together without exposing private customer details in the public response.
Response historyPrivate service recoveryAccountable closure
google-review-management.component.app
Review activity
RV-3921 · Orchard Clinic
Follow-up open3
Actions
1
Owner
Today
Due
Review assigned
Recorded09:15 · Amir Rahman
Public response approved
Approved10:05 · central reputation team
Front desk follow-up
ActionReview roster and arrival handoff
Daily workspaces
The workspaces behind consistent reputation management
Local teams handle service context while central leaders maintain response standards and spot cross-location patterns.
Reputation team
ALResponse queue
See new, drafting, waiting, approved, and published responses in priority order.
3
need action
Orchard Clinic
2 stars · draft ready
River Valley
5 stars · thank-you draft
Location manager
ALLocal issue follow-up
Investigate service context, assign corrective action, and report resolution without editing central policy.
2
open issues
Wait-time complaint
Front desk roster review
Parking directions
Website copy updated
Operations lead
ALRating and theme history
Compare rating movement, response time, issue volume, and recurring themes by location.
4.6
network rating
Wait time
12 mentions · Orchard highest
Staff care
46 positive mentions
Why Component.app
Customise review management around your brand and escalation rules
Standard reputation tools show ratings and replies. Component.app can adapt request eligibility, ownership, approval, service recovery, and multi-location oversight.
Custom workflow 01
Apply contact timing and eligibility rules without review gating
Define the completed journey, consent, frequency, delivery channel, and contact preferences. The same neutral Google review option is not hidden based on predicted or submitted sentiment.
Custom timingContact safeguardsNo sentiment gating
google-review-management.component.app
Request policy
Post-appointment request
Draft changes2 hr
Delay
90 days
Frequency cap
2
Contact checks
Configuration
General
Eligibility
Limits
Approvals
Notifications
Current configuration
Completed visit
Appointment status must be Complete
Contact frequency
Do not repeat within 90 days
Selected messaging provider
Confirm template and delivery setup
Custom workflow 02
Require the right approval before a response becomes public
Route drafts by rating, topic, location, or brand risk. Suggested wording remains editable, and a named person confirms sensitive or consequential responses before publication.
Custom approval pathEditable draftHuman publication decision
google-review-management.component.app
Response approval
RV-3921 · 2-star review
Needs approval2
Policy checks
1
Edit
4 hr
Target
Review evidence and policy checks
1Passed
Privacy check
No appointment or health details disclosed
2Passed
Brand voice
Acknowledgement and next step included
3Review
Service recovery
Private follow-up owner must be confirmed
Publication decision
Review the source material, draft, safeguards, and assigned follow-up before confirming the public outcome.
Custom workflow 03
Publish through supported provider connections with a clear audit trail
Approved responses can be prepared for Google Business Profile or another selected connection when its API and permissions allow. Publication outcome and manual fallbacks stay visible on the record.
Integration-dependentPublication statusRecorded fallback
google-review-management.component.app
Publishing workflow
Approved response · RV-3921
Ready to publishTrigger
Approved response · RV-3921
1
Google Business Profile
Example selected connection · Orchard Clinic
Ready2
Publish response
Use approved version 3
Needs review3
Record external result
Save timestamp and response identifier
ReadyThe complete workflow
One connected journey from completed service to resolved feedback
Requests, reviews, response decisions, and operational action remain part of one traceable reputation process.
Step 1
Confirm eligibility
A completed customer journey meets the configured request rules.
Step 2
Triage the review
The system links context and proposes owner, topic, and priority.
Step 3
Review and approve
A person checks sensitive responses and service-recovery actions.
Step 4
Publish and resolve
Record the response outcome and close accountable follow-up work.
Direct answers
Google Review Management FAQ
What is Google review management software?+
It helps teams coordinate eligible review requests, monitor incoming Google reviews, assign ownership, review responses, manage service recovery, and report reputation trends.
Does it guarantee more positive reviews?+
No. It creates a consistent and policy-controlled request process, but customers decide whether to review and what rating to give. Requests should not be conditioned on a positive rating.
Can different locations have different owners?+
Yes. Reviews and issues can route by location, rating, topic, service, or urgency while central teams retain oversight.
Can responses be generated automatically?+
The system can prepare a draft from approved guidance and available context. Sensitive or consequential responses should remain editable and require human review before publication.
Can it publish responses to Google?+
It can connect to selected third-party providers where their APIs and the agreed setup support the required workflow. The exact data exchanged, actions available, and ongoing provider fees depend on that integration.
How are private customer details handled?+
Public response workflows can restrict fields and require checks so private journey details stay in the internal record. Your team remains responsible for appropriate wording and access.
Can it support Singapore PDPA requirements?+
The system can support PDPA obligations through role-based access, purpose and consent records, correction workflows, retention rules, and appropriate security controls. Compliance also depends on your policies, hosting, integrations, and day-to-day data handling.
Build your operating system
Build a review management workflow your locations can operate
Show us when you request reviews, who approves responses, and how service issues are resolved. We will connect those decisions in one system.